Refund Policy

We are committed to delivering high-quality training programs that provide value, practical skills, and professional development.

To ensure clarity and fairness for all participants, the following refund policy applies to all training programs offered by our organization.   

 

1. Registration & Payment All training registrations are confirmed upon full payment or approved installment payment, where applicable. By enrolling in any of our training programs, participants acknowledge and agree to the terms outlined in this refund policy.   

 

2. Refund Before Training Commences Participants may request a refund before the official start date of the training program, subject to the following conditions:  Refund requests must be submitted in writing via email.  Approved refunds will be processed less any applicable administrative or processing fees.  Refund requests made within a specified period before the start date (e.g., 7 days) may be subject to additional administrative charges. 

 

3. No Refund After Training Has Commenced Once a training program has commenced, no refunds will be issued, regardless of:  Attendance or non-attendance  Personal circumstances  Partial participation  Access to training materials, recordings, or resources This policy applies to all delivery formats, including live sessions, virtual training, recorded content, and blended learning programs.   

 

4. Transfer & Deferral Option (Where Applicable) In certain circumstances, and at our discretion, participants may be allowed to:  Transfer their enrollment to a future training cohort, or  Substitute another participant from the same organization, provided that the request is made in writing and approved before or shortly after the training commences.   

 

5. Program Changes or Cancellation by the Provider In the unlikely event that we cancel or reschedule a training program due to unforeseen circumstances, participants will be offered one of the following options:  Full refund, or  Transfer to an alternative training date or program of equal value 

 

6. Acceptance of Policy By registering for and participating in our training programs, participants confirm that they have read, understood, and agreed to this Refund Policy.   

 

7. Contact Information For questions regarding this policy or refund requests contact: info@promagitconsulting.com, 403-399-1603